Support · Plans & billing
How to subscribe through Stripe, manage or cancel your plan, and request a refund.
Eave Intelligence is an optional upgrade billed through Stripe, and Eave Guardian launches this fall. Here's how to subscribe, change your plan, and handle billing questions — all from one place.
Open your profile menu (your avatar, bottom-left) and choose Membership. This page shows your current plan and every billing action.
The $49 lifetime option is no longer sold. If you bought it, nothing changes — Early Members keep Intelligence forever.
Your free features — projects, tasks, appliances, spaces, budgets, contractors, and your Upkeep Score — stay free and are never affected by upgrading.
On the Membership page, choose Manage Billing. This opens the Stripe Customer Portal, where you can:
When you cancel, your plan returns to Free. If a payment fails, you keep your plan's features during a short grace period before anything changes, so a temporary card hiccup won't lock you out.
If you're an Early Member on the legacy lifetime plan, there's nothing to cancel — it never expires.
The $49 lifetime Intelligence purchase is no longer sold. If you bought it before it retired, nothing changes for you: you're grandfathered as an Early Member and keep Intelligence forever, at no additional cost. New pricing and plans, including Eave Guardian, apply to new signups only.
If you have a promo code, enter it on the payment screen in Stripe Checkout. The discount is applied before you confirm, so you'll see the adjusted price before paying.
Eave doesn't have a self-serve refund button. If you'd like a refund, email us at support@eavehome.app and we'll take care of it directly. Please include the email address on your account so we can find your billing record.
Eave Pro (hands-on concierge services like a Home Audit or Seasonal Manager) is a separate, waitlist-only offering. Its buttons say Join Waitlist — there's no automated checkout, and it's billed and arranged by our team, not through the steps above.
Common questions
Yes — use Manage Billing to change your plan in the Stripe portal.
In the Stripe Customer Portal, under your billing history, via Manage Billing.
Purchases made through a mobile app store are managed in that store's subscription settings rather than the Stripe portal.
No. Canceling only ends Intelligence. Your home's data stays put, and you can export everything anytime from My Account.
No. You keep all your free features; only the Intelligence-only features (like your AI Upkeep Plan) pause until you resubscribe. Still stuck? Reach us anytime at support@eavehome.app.
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