Support · Getting started
How the document-led setup works, what to upload, what files itself, and how to come back to it later.
Setup is how Eave learns your home from the paperwork you already have. It walks through eight short steps: your home, documents, spaces, structure, systems, utilities, appliances, and your plan. Most of the work is Eave reading what you drop in.
Files up to 100 MB upload in one go. Every plan includes document storage: 1 GB on Free, 10 GB on Intelligence.
Anything Eave is confident about is filed straight away and labelled as read from a document, with an undo on each item. Anything it's less sure about waits for you to look at, with the page it came from. Nothing about judgment, like whether an inspection finding still applies, is ever decided for you.
When you upload an inspection, Eave lists the findings. Keep the ones that still need doing, uncheck the ones the seller already fixed, and say why. What's left becomes your first plan.
Setup remembers where you were. Open Property settings → Update my home any time and it picks up at the next step. Found a manual in the garage a month later? Drop it in there.
If you bought the house in the last ninety days, nothing shows as overdue yet. Your plan starts fresh instead of with a wall of red.
Common questions
Yes. Setup and document reading work on every plan, including Free.
Yes. Stop after any step and come back later from Property settings → Update my home. It resumes where you left off.
Fix the item or remove it. The note about which document it came from stays, so you can always tell what came from paperwork and what came from you.
No. Your Home page and your plan build from whatever is there. More paperwork just makes them better.
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Still stuck? Eave is built and supported by a small crew — real humans read every message. Email support@eavehome.app.
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